Britannia fully functional and working remotely

Firstly and most importantly, we sincerely hope that wherever you are, you are safe and well in what are very concerning times.

We understand that we deal with a very important part of your life and take the trust you place in us to look after your investments very seriously.

As we are in Covid-19 Alert Level of 4, we wanted to let you know that, like most other New Zealand businesses, we have progressively implemented our business continuity procedures. This means that our staff are now working remotely, away from our office.

While this means it may take a little longer for us to respond to your queries, it does not otherwise impact our ability to operate normally.  So if you’ve got any questions please don’t hesitate to call us on 0800 28 28 33 or email us at We are always here to help with any queries you may have.

Like our health systems, communities and families, the financial markets have also been heavily impacted by Covid-19 and, as we have always said, no-one ever knows which way they will go next.  What we do know is that we helped our members through the Global Financial Crisis and we are here to help you now.

Our regulator, the Financial Markets Authority (“FMA”) has urged KiwiSaver and other investors to exercise caution before switching or withdrawing investments at this time - unless there is an immediate need to do so (for example, settling the purchase of a house).  This is because switching or withdrawing investments at turbulent times forces the sale of investments at lower prices and gives up the prospect of gains when the investments start to recover.

We fully endorse what the FMA are saying.

In addition, they have warned New Zealanders to be vigilant of financial scams and cold calls at this time as unscrupulous individuals may try and take advantage of the situation.

If you have any investment queries please contact your Britannia adviser and if you are uncertain who this please contact us at

Otherwise, we sincerely hope that you remain safe and well at this unsettling time.

You can find the Government updates and advice on Covid-19 at and, in relation to financial support, at

The team at Britannia



COVID-19 is necessitating a massive societal shift in work arrangements. With many people now working from home, criminals have begun identifying vulnerabilities in the new system. They are seeking to take advantage of fear, confusion and distraction as everyone adjusts to the current circumstances.

Email scams

There has been a dramatic increase in email scams and phishing attacks. These look pretty sophisticated and often replicate the official websites of organisations such as such as the Ministry of Health, WINZ/IRD or World Health Organization. I’ve also seen ones supposedly from Microsoft.


Examples of current scams

Are you eligible?

You are invited to log in and see if you are eligible for the Government’s Coronavirus supplement. Good news – you are! Now, please provide your name, address, date of birth, bank account details, two forms of ID, a copy of your driver’s licence … (the list goes on).

Latest COVID-19 update!

Emails abound with links to so-called advisory sites or helpful information. They use clickbait headlines, such as ‘Jacinda has COVID-19’ or ‘NZ starts lockdown’. The links may take several forms and are designed to download malware.

Your mum needs medicine!

You receive a call from someone claiming to be a doctor or working for the local hospital. Your mum / brother / aunt is sick with COVID-19. You need to pay for their treatment urgently. Don’t!

An important message

‘This is your bank / post office. We are closing our branches for two weeks. You must register for our online services.’ This email directs you to a form (asking for your identity details) or app (which can infect your device and steal your details).

Have a heart!

Kiwis are known for their generosity in helping victims of natural disasters. Scam emails seeking donations for research, support for sick families or people who have lost their jobs due to COVID-19 have begun circulating.

Coronavirus in your area!

‘Help keep your family safe. Subscribe here for updates about Coronavirus cases in your neighbourhood.’ These emails claim to have a "new" or "updated" lists and are designed to scare you into clicking on malicious links.

Mail theft

With more people having documents and equipment delivered to their homes, mail theft has become far more lucrative. Be careful about what you choose to have delivered to your home, try to track its delivery and clear your mailbox frequently.


What can you do?

Never click on links or download attachments that you don’t know or weren’t expecting.

Go directly to a website of your choice, rather than clicking on links in emails.

Remember to ask questions if you are unsure.

Disclosure Statements for our Authorised Financial Advisers are available on request and free of charge. Product Disclosure Statements for the Britannia Retirement Scheme and the Integral Master Trust are available from the schemes’ issuer, Britannia Financial Services Limited, phone 0800 500 811.

Need help in securing your financial future?
Call us 0800 28 28 33