Britannia fully functional and working remotely
Firstly and most importantly, we sincerely hope that wherever you are, you are safe and well in what are very concerning times.
We understand that we deal with a very important part of your life and take the trust you place in us to look after your investments very seriously.
As we are in Covid-19 Alert Level of 4, we wanted to let you know that, like most other New Zealand businesses, we have progressively implemented our business continuity procedures. This means that our staff are now working remotely, away from our office.
While this means it may take a little longer for us to respond to your queries, it does not otherwise impact our ability to operate normally. So if you’ve got any questions please don’t hesitate to call us on 0800 28 28 33 or email us at firstname.lastname@example.org. We are always here to help with any queries you may have.
Like our health systems, communities and families, the financial markets have also been heavily impacted by Covid-19 and, as we have always said, no-one ever knows which way they will go next. What we do know is that we helped our members through the Global Financial Crisis and we are here to help you now.
Our regulator, the Financial Markets Authority (“FMA”) has urged KiwiSaver and other investors to exercise caution before switching or withdrawing investments at this time - unless there is an immediate need to do so (for example, settling the purchase of a house). This is because switching or withdrawing investments at turbulent times forces the sale of investments at lower prices and gives up the prospect of gains when the investments start to recover.
We fully endorse what the FMA are saying.
In addition, they have warned New Zealanders to be vigilant of financial scams and cold calls at this time as unscrupulous individuals may try and take advantage of the situation.
If you have any investment queries please contact your Britannia adviser and if you are uncertain who this please contact us at email@example.com.
Otherwise, we sincerely hope that you remain safe and well at this unsettling time.
You can find the Government updates and advice on Covid-19 at covid19.govt.nz and, in relation to financial support, at covid19.govt.nz/government-actions/financial-support
The team at Britannia
COVID-19 is necessitating a massive societal shift in work arrangements. With many people now working from home, criminals have begun identifying vulnerabilities in the new system. They are seeking to take advantage of fear, confusion and distraction as everyone adjusts to the current circumstances.
With more people having documents and equipment delivered to their homes, mail theft has become far more lucrative. Be careful about what you choose to have delivered to your home, try to track its delivery and clear your mailbox frequently.
What can you do?
Never click on links or download attachments that you don’t know or weren’t expecting.
Go directly to a website of your choice, rather than clicking on links in emails.
Remember to ask questions if you are unsure.